Advantagenet
- Favorites or Bookmarked Links
- System Unavailable Error
- Password Requirements
- Email Address Requirements
- Display Size
- Printing Account Information
- Internet Explorer 8.0
- System Unavailable
- Cross/Multiple Accounts
- Displaying Weather and Stocks
- Update Contact Info.
Bill Pay
- Enroll Suffixes
- Turn Off Pop-Up Blocker
- Online Payment View
- Viewing Previous Payments
Quicken
- Passwords
- Contact Us
Microsoft Money
Advantagenet
Favorites or Bookmarked Links: If prior to the upgrade you saved Advantage in your "Favorites" or "Bookmarked" links, you will receive an error because the old link is no longer available. To get to the new Advantagenet visit www.1stadvantage.org and click on the Advantagenet logo in the upper right corner, this will route you to the correct link. Once you have opened the new link, you can add that back to your "Favorites" or "Bookmarked" links.
System Unavailable Error: When logging in for the first time, you may receive a message stating that the System is Unavailable. If you receive this message, please follow these instructions:
- While your Internet Explorer is open, go to the Tools tab (located at the top of the page)
- Select Internet Options
- Select Delete Cookies (located under General tab)
- Select Delete Files (located under Internet tab)
- Select OK (located at the bottom of window)
- Close out all Internet windows
- Open Internet window and log into Advantagenet with your Account number and assigned password. You will be prompted to change your password, the below are required.
If you continue to have issues please Contact Us and we will further assist you.
Password Requirements: 1st Advantage is required by the NCUA to help our members protect sensitive information and we are doing this by making the requirements for our Advantagenet passwords more complex. We now require the following configuration to ensure a secure password has been established:
- Minimum length 8
- Maximum length 16
- Cannot equal or contain your user id
- Must contain both alpha and numerics
- Must contain both upper and lower case
- You may also scroll your mouse over the ? and the configuration will appear.
Email Address Requirement: As a 1A member, you are required to provide us with an email address so that we can effectively keep you informed. If you do not have an email address, we suggest Google, Yahoo, or Hotmail. These email providers are free and easy to use.
Display Size: We recommend that the viewing size for our site be set at: 1024 x 768.
Printing Account Information: If you encounter any printing problems, you can either print your information in Landscape or highlight the information you want to print and print the selection as opposed to printing the entire Internet page.
Displaying Weather and Stocks: We are pleased to offer you the opportunity to view the weather and stocks in Advantagenet. To do this though, you have to change your security settings in Internet Explorer. Please use the following directions to view this information:
- Open Internet Explorer
- Select Tools from the options bar
- Select Internet options
- Select the Security tab
- Select Custom Level
- In this window scroll down to the Miscellaneous (should be the 4th main topic)
- Select Enable under the Access Data Source Across Domains topic (1st sub topic)
- Select Ok in the Custom Level window
- Select OK in the Internet Options window
Bill Pay
Enroll suffixes: If you are enrolled in Bill Pay, the system will state that there are no suffixes eligible for enrollment in the Enroll Suffixes box. If you click on the Pay Bills tab, your Bill Pay should pop up in a new window.
Turn off pop-up blocker: If you have your pop up blocker turned on, the Bill Pay window will not come up. You need to set it to pop-ups from our site.
There are several different Browser pop-up Blockers and Toolbar pop-up blockers. We have listed the most popular ones below along with a link to directions on how to turn them off or add Allowed sites.(We suggest adding members.1stadvantage.org as an allowed site.)
Pop-Up Window Blocker Guidelines
This document includes steps for disabling Browser toolbars.
To disable an iPad pop up blocker:
From the Home Screen, tap Settings/ESafari. Where it says "Block Pop-ups," tap the On/Off switch.
Online Payment View: Now you are able to see what bills have been paid and to which account in your Account History. Prior to the upgrade, the Account History would show Web Company (online Pmt) only. Now when bills are withdrawn, you will see Payment to: Company Account. This will make balancing your checkbook easier to follow in your account.
Viewing Previous Payments: You are unable to view previous paid bills in the new Bill Pay. However, you may view these bills in your account history or statement.
Quicken
Passwords: If you use this program, you are required to change your Quicken password to match your new Home banking password.
If this does not work, please contact us with the Quicken error you are receiving.
Contact Us:
757-877-2444
800-359-7650
Home Banking Support
1st Advantage is now giving you more options to give us your most up-to-date information. You can now update all of your contact information in Advantagenet.
Here’s how to do it:
1.Sign into Advantagenet.
2.From the homepage, click on the ‘Your Preference’ tab and then the ‘Contact Information’ tab.
3.In the ‘Contact Information’ area, you can update/revise your information. (You can update your email and password on the right hand side of the screen).
4.Once your information has been changed, click the ‘Update’ tab.
A confirmation email will be sent to you when your contact information has been updated. If you have any questions or concerns, please contact us at 757-886-3333 or through Click 4 Answers.
