Call-A-Teller Instructions and Codes

Call-A-Teller gives you the convenience and privacy of phone access to your accounts 24-hours a day.  Just call 757-886-3365 or 1-800-758-0266.

Operating Instructions

  1. Call CAT -- 757-886-3365 or 1-800-758-0266.
  2. Enter your account number followed by the # sign.
  3. Enter your authorization code (PIN) followed by the # sign.
  4. Enter your transaction code followed by the # sign.
  5. Enter your dollar amount and then the # sign.
  6. Verify information by pressing 9# for yes or 6# for no.
  7. Terminate the call by pressing *#.

Suffix Number Information

  • Share Account -- 0
  • Checking Account -- 6
  • Christmas Club Account -- 1
  • Vacation Club Account -- 2
  • Auto Savers Club Account -- 3
  • Money Market Account -- 4

Transaction

  • Code Menu -- 99#
  • Decimal -- *
  • Hang-Up -- *#

Review your statement for loan and certificate numbers.

Transaction Codes

General Inquiry

  • Checking Balance -- 34
  • Share Balance -- 74
  • Loan Balance -- 54
  • Certificate -- 24
  • Bill Payer -- 274

Checking Inquiry

  • Last five deposits -- 533
  • Last five withdrawals -- 534
  • Last five transactions -- 58
  • Specific check number -- 364

Share Inquiry

  • Last five deposits -- 573
  • Last five withdrawals -- 579
  • ATM transaction Inquiry -- 284
  • Loan Advance -- 52
  • Bill Payer transaction -- 278
  • Loan to Share transfer -- 587
  • Share to Loan transfer -- 785

Share to Share/Checking transfer

  • (with same account #) -- 787
  • (with different account #) -- 282
  • Checking Withdrawal Request -- 39
  • Share Withdrawal Request -- 79
  • Last Dividend Amount -- 532
  • Year to Date Dividends -- 933
  • Year to Date Interest -- 934
  • Share Rate -- 77
  • Loan Rate -- 57
  • Certificate Rate -- 27
  • Change or Modify PIN -- 746
  • Stop Payment Inquiry -- 774
 

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Routing # 251480563  |  757-877-2444  |  800-359-7650

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We do business in accordance with the Federal Fair Housing Law and the Equal Credit Opportunity Act. Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government by the NCUA (National Credit Union Administration), a U.S. Government Agency.  NMLS #509408