1st Advantage is dedicated to providing you with the financial services you need and want with the convenience you require. Unlike banks, our focus is not on outside investors, but on our members. The income we earn is given back to you in the form of low loan rates, high returns on investments and lower fees and charges. Best of all, 1st Advantage is federally insured by the National Credit Union Administration so your money is always protected.
At 1A, our focus is on you and our community. It’s part of our philosophy: “Life. Shared.” In good times and bad, we will be there for our members when they need us the most. 1st Advantage is active in the community as a sponsor of local events and charities, providing volunteers for worthy causes, and as a participant in fun activities. We’ll be here to serve you through every part or your life.
Proven Member Satisfaction
1A responds quickly to customer complaints and has a very high rating in customer satisfaction. That’s why we regularly receive customer satisfaction scores of up to 86 from the American Customer Satisfaction Index (ACSI). That’s much higher than big banks – they only score an average of 71**. At 1A, you can have confidence knowing that we're here to serve you through every phase and opportunity in your life.
Convenience
With 10 convenient branches located on – or near – the Virginia Peninsula, you don’t have to search to find us. We have over 65,000 fee-free ATMs* nationwide and over 4,400 service centers nationwide to serve you when you are away from home.
Bottom line, we want to serve your financial needs because we know that we will do the best job. 1st Advantage will be there for you in good times and in bad. So, what are you waiting for? Make the switch to 1A today!
*Applicable at CO-OP, Allpoint and 1stadvantage ATMs only with VISA Check Card.
** Based on 12/14/2011 ACSI survey. See www.theacsi.org for details.
