Live Chat is a quick and easy alternative to calling or visiting a branch, giving you the ability to get in contact with a 1st Advantage customer support representative from a secure chat platform. Now, you can chat with us about applying for loans, opening new accounts and other general questions and comments, instantly!

How can I initiate a Live Chat?Chat Icon-01 (002)

Click the Live Chat icon link located in the bottom right hand corner of any webpage, and you'll be assisted by a live 1st Advantage representative. It's a great way to get help while you are online.  

When can I reach a 1st Advantage representative through Live Chat?

We're available on Live Chat Monday-Friday, 9 a.m. - 5 p.m. If it's after business hours, you can use this feature to easily send an email and we'll get back to you the next business day.

Why can't all of my questions be answered through Live Chat?

Keeping your account(s) and personal information secure is always our first priority, so some questions or requests may require additional security measures and identity verification.