The health and safety of our members and colleagues continues to remain our top priority. Members as well as 1st Advantage Colleagues are required to comply with Governor Ralph Northam's statewide mandate to wear a cloth face covering to enter 1st Advantage branches.

We also continue to have additional protocols in place based on guidance from the CDC, these include:
  • We ask that members do not enter the branch if they have COVID-19 related symptoms or are required to self-isolate/quarantine.
  • Upon entering the branch, members are asked to maintain a minimum of a six-foot distance from one another by following markers on the floor.
  • Plexiglass barriers have been installed on the teller line to help provide protection. Offices have been reconstructed to allow for proper social distancing.
  • Sanitizing stations will be available. We encourage everyone to use them before and after transactions.
  • Enhanced cleaning measures have been put in place to clean high touch point areas at each branch location nightly.
Thank you for your membership and continued support in adapting to this ever changing environment. Together, we can help slow the spread of COVID-19.

If you or your family have been impacted by COVID-19 and need financial support, we're here to help. We understand that the scope of impact may include areas outside of your control and our colleagues are here for you to provide financial guidance and discuss solutions that may be available to you.


View a full list of branch locations, phone numbers and drive thru hours in the below section titles "Updated Branch Locations & Hours".

We strongly encourage everyone to enroll in and use our remote banking and digital tools for self-service and 24/7 account access. 


Your financial well-being is our #1 priority!



If you are experiencing any financial impacts due to interruptions in your work or pay schedule as a result of the COVID-19 health emergency, we're here to help. We have a variety of solutions that will help you stay on track to meet your financial goals.

Skip A Payment

Keep finances available for when you need them with these skip a payment programs. Please allow up to one business day for Skip A Payment forms to be processed and for a 1st Advantage representative to contact you.

  • Auto Loans, Personal Loans and Other Consumer Loans - Click here to complete the application request. Loan payments will be skipped for 1 MONTH. 
  • Midwest Mortgages - Please contact Midwest directly for payment deferment requests by calling 800-262-6574.
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           Rates as low as 7.00%

Credit Card Relief

Don’t have a 1st Advantage Mastercard?
Consider transferring your balance with no fees to a Standard Mastercard. You will enjoy an introductory rate of 1.99% APR^ for the first 12 months on new purchases and balance transfers!

  • No Annual Fees
  • No balance transfer fees
  • No cash advance fees
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Personal Loans

Our personal loan options provide the funding to consolidate debt, make important decisions, & avoid dipping into savings. 
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Auto Loan Refinancing

Refinance your auto loan with us and save hundreds, even thousands, over the life of your auto loan. The process is quick & easy with no application fees.
  • Lower your monthly payments
  • No payments for 90 days*
  • Financing up to 90% of NADA retail value
  • Earn $200* cash
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Mortgage Refinancing

Ready to refinance your mortgage? Create breathing room by refinancing to a lower interest rate and save.
  • Available for conventional fixed-mortgage rates, adjustable rate mortgages & FHA Loans
  • Various options for down payments that fit your budget
  • Quick in-house processing
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Paycheck Protection Program Information - 2nd Round

1st Advantage continues to be here for our business members. We will be here for you on the 2nd round too. Congress recently passed a $284 billion replenishment to the Paycheck Protection Program (PPP) as part of the $900 billion COVID-19 relief package as part of the Consolidated Appropriations Act, 2021. We are closely monitoring all communications coming from the Small Business Administration, the US Treasury, and Congress pertaining to the 2nd round of PPP. We will post any updates as they become available.  For more information on coronavirus relief options from the SBA, please click here.

 



Updated Branch Locations and Hours

All branch drive thrus and most branch lobbies are open.

Click Here for branch details and phone numbers. 

Drive Thru Branches Include:
Mercury Branch
Denbigh Branch
Williamsburg Commons Branch
Kiln Creek Branch
Newtown Branch
Gloucester Branch
Grafton Branch
Virginia Beach Branch


Remote Banking & Lending Options

Convenient & Secure Service

Today and every day, we offer the services and tools you need to manage your accounts digitally. Now more than ever, we recommend that our members leverage all of the available resources for self-service banking and 24/7 account access through our mobile and online banking services. View your accounts, transfer funds and even apply for a loan, without ever leaving your home!


 
Not Enrolled Yet? Download Our App.
App store icon  Google Play Icon 
Take the app for a test drive to see what you've been missing!
Enroll or sign in to Online Banking



Talk with Us

Online Chat
1st Advantage Representatives are available on Live Chat Monday - Friday from 8:30 am - 5:30 pm.

Contact Center
From basic banking inquiries to tech support, 1st Advantage is ready to respond with the answers to your questions. Speak directly with a 1st Advantage Team Member Monday - Friday 8:30 am - 5:30 pm when you call 800-359-7650 or 757-877-2444



Remote Banking

Mobile Banking & Online Banking

  • View Accounts
    Monitor your balance, view transaction history and more.
  • Transfer Funds 
    Easily move funds between your 1st Advantage accounts as well as send and receive money from external accounts using Popmoney.
  • Pay Bills
    Use Bill Pay to manage all of your bills from one secure location.
  • Make Loan Payments
    Conveniently submit 1st Advantage loan payments anytime, anywhere.
  • Monthly Statements
    Receive your statement securely with eStatements.
  • Check Images
    Access images of checks that have cleared.
  • Stop Payments
    Apply stop payments to checks when needed.
  • Personalized Alerts
    Set alerts to notify you when your account reaches a certain balance or when your loan payment is due. 
  • Mobile Check Deposits
    Mobile Check Deposit* lets you make deposits using 1st Advantage’s Mobile Banking App on an iPhone or Android device. For all of the details, read our Mobile Deposit FAQs.

 

Remote Lending
You can complete the entire loan process for most of our products without ever leaving the comfort of your home! Get started at 1stadvantage.org.


Phone Banking

Call-A-Teller

  • Access your account anytime by calling 757-886-3365 or 800-758-0266
  • Make balance inquiries, transfer funds, track deposits and withdrawals, and more
  • Use these codes and prompts to access your account information and bank by phone


Text Banking

  • Enroll in Mobile Banking to access
  • Text 59289 anytime and use these codes to request information:
    • BAL: Check balances for all accounts registered in Mobile Banking
    • HIST + (account nickname): Check the most recently posted transactions of the account you specify with the account nickname. For example, HISTSAV1.
    • NEXT, MORE: If your transaction history response message ends with Reply NEXT, text NEXT or MORE to view more transactions.
    • ATM, BRANCH, BOTH + (location): Find ATMs and branch locations near a specific address. Location can be ZIP code, city and ZIP code, city and state, street, city and state. For example: ATM ANYWHERE VA
    • HELP: This request provides information about the keywords.



* Mobile Check Deposit available for qualified members.

Protecting Yourself from Fraud

With the increasing concerns regarding COVID-19, cybercriminals are using this time to create scams in an attempt to steal your personal information or infect your devices with harmful malware. For example, there has been a recent report of a fraudulent email that appeared to be from the CDC Health Alert Network claiming to provide a list of local cases. To access the list, recipients were instructed to click on a link in the email and then input personal information.

How Do I Stay Protected?

  • When searching for information about the coronavirus only use reputable sources such as the U.S. Center for Disease Control or the World Health Organization.
  • Be on the lookout for phishing emails that at first glance appear to come from a trusted source. Never click on unknown attachments, links or provide personal identifiable information via an unsecure website.
  • Be cautious of emails and phone calls offering unexpected or unprompted information or in which the sender/caller requests your personal information.
  • Not all advertisements are created equal. Social media companies, such as Facebook, are cracking down on ads spreading coronavirus rumors, however, some false ads may make it through their filters. It's best to find information on the disease from official sources like the U.S. Center for Disease Control or the World Health Organization.

As a reminder, if you suspect any fraudulent activity, please contact our Member Service Call Center at 757-877-2444 and report the activity to the Federal Trade Commission (FTC) as soon as possible.

Community Resources

Please note: All resources are subject to change due to the fluid nature of COVID19 updates. Call or contact resource directly for most current information of the service listed.

Businesses & schools providing free meals for kids in Hampton Roads: Click Here

Virginia Peninsula Foodbank | 2401 Aluminum Ave., Hampton | 757-596-7188
Serves: Hampton, Newport News, Poquoson, Williamsburg, York, Gloucester, Mathews, James City or Surry
Virginia Peninsula Foodbank offers food assistance on-site and can provide referrals to mobile food pantries and partner agencies nearby where assistance can continue. For the protection of our community and to minimize the risk of exposure to the COVID-19 virus, until further notice, food assistance will be provided by appointment only.
Tuesday – Friday between 1:30pm and 3:00pm.


Hampton Roads Community Action Program | 392 Maple Ave., Newport News | 757-643-4086
Serves: Chesapeake, Norfolk, Portsmouth, Suffolk, Hampton, Newport News
Emergency food/food pantry for low-income households. A member of the Foodbank and maintains a stocked pantry for those struggling with hunger and access to nutritious food.  Contact to see if you qualify and for hours of operation.

Salvation Army of the Virginia Peninsula | 1033 Big Bethel Rd., Hampton | 757-838-4875
Date/Time: Mon – Fri, Hours:  8:30 am – 4:00 pm
Emergency food pantry. Most services are provided on a limited basis. Eligibility for assistance is not guaranteed and various forms of documentation are required, depending on the type of assistance sought.

LINK of Hampton Roads | 10413 Warwick Blvd., Newport News | 757-595-1953
The Emergency Services Program consists of several sub-programs, the purpose of which is to provide interventions when dealing with immediate financial or basic living and essential needs. Perishable and Non-Perishable and USDA Food Distribution for persons who are unable to maintain provisions of food or baby foods for their families.

United Way
-If you are in need of assistance and live in Williamsburg, James City County or Upper York County, call the United Way Community Resource Center at (757) 229-2222
-If you are in need of assistance and live in Newport News, Hampton, Poquoson or lower York county, call United Way's First Call at (757) 594-4636


Peninsula Agency On Aging | 739 Thimble Shoals Blvd., Ste 1006, Newport News | 757-873-0541
Supports the independence/dignity of the elderly by providing services including home-delivered and congregate meals, in-home care, care coordination, transportation, and information.


Gloucester

Salvation Army of the Virginia Peninsula | 7057 Linda Cir., Hayes | 804-642-3960
Most services are provided on a limited basis.   Eligibility for assistance is not guaranteed and various forms of documentation are required, depending on the type of assistance sought.


Welcome to Bread For Life | 6262 Main St, Gloucester | 804-694-9366 | bflpantry@gmail.com
Date/Time: Monday & Friday 10:30am – 1:30pm; Wednesday  1:00pm – 5:00pm



Hampton

Immaculate Conception Catholic Church | 2150 Cunningham Dr. Hampton | 757-826-0393
Food Pantry: Tues-Thurs, 10:00am – 2:00pm.
Sunday Supper: Sundays, 2:00pm - 3:30pm
Effective immediately, all meals will be on a takeout basis.  The guests will get their meal/bagged lunches and their giveaway items/groceries and then will be REQUIRED to leave the building immediately. Email Barbara Arsenault at outreach@icchampton.org

H.E.L.P., INC. | 1320 LaSalle Ave., Hampton | 757-727-2577
www.helpushelpu.org
Serves the homeless and those in crisis by providing shelter, food, financial assistance, medical and dental care



Newport News

Thrive Peninsula | 13195 Warwick Blvd, Unit 2C, Newport News | 757-877-6211
Pantry Service is by call-ahead appointment
Date/Time: Monday, Wednesday & Thursday: 1:00pm – 3:00pm; Tuesday: 10:30am – 2:00pm *Pantry hours extend to 5:00pm, as needed
4th Wednesdays: 5:00pm – 7:00pm

Five Loaves Food Pantry | 14425 Old Courthouse Wy., Newport News | 757-775-4211
Date/Time: Monday – Friday: Fresh Fruits and Vegetables, Breads and Pastries, Dairy Products
10:45am – Until food runs out **10:45am is the appointment for all New Clients
Date/Time: Tuesday Evening: Hot Meal, Shelf Stable Foods, Canned and Boxed Foods
5:30pm – Until food runs out **5:30pm is the appointment for all New Clients
When the food runs out; we are closed. Our food is limited - we run out of food every day. 1. Always subject to food received. 2. No Children allowed. Please make arrangements - for their safety we will not allow children in the pantry. 3. Clients will not touch anything while in the building. The volunteers will load your bins and bags, with gloved hands at your direction. 4. We will attempt to maintain our normal distribution schedule and times.

All Nations Church | 853 Cloverleaf Ln., Newport News | 757-941-5111
Date/Time: Community Blessing (food assistance) will still take place on Tuesdays with extended hours, 4:00pm-5:30pm and food items will be available for pick-up from the parking lot.
*Downtown Outreach will continue at 6:00pm - Location: 30th & Jefferson Ave where we will distribute a prepackaged hot meal.

 

Dreams of Hope Foundation | 6910 Warwick Blvd, Newport News | 757-806-6339
Our food pantry is open to all who are need. Items are provided through private donors. Each family is allowed to receive food from the pantry once a month.  A PICTURE ID and SOCIAL security cards for all in the HOUSEHOLD is required. By appointment only except for Breaking Bread events once a month.  Completed APPLICATION is required.



Yorktown/Poquoson

The York County Church Women United Food Closet | 300 Ella Taylor Rd., Yorktown | 757-898-9057
Call for details, updates and availability
Date/Time: Monday 12:30pm - 3:00pm and 4:00pm - 6:00pm
Date/Time: Wednesday and Friday 12:30pm - 3:00pm
Recipients must be residents of York County or Poquoson. Proof of residency must be shown at each visit.

Coastal Community Church | 101 Village Ave, Yorktown | 757-867-5683
Call for details, updates and availability
Date/Time: 3rd Saturday of each month; 9:00am – 11:00am
Current dates: March 24 & March 31 - 9:00am – 11:00am, additionally 5:00pm – 7:00pm
Food distribution will be a drive thru. Those seeking to receive food will drive up to receive bags of food from our volunteers. Volunteers will be outside, wearing gloves. Rain or shine!



Upper York & Williamsburg

United Way Community Resource Center | 113 Palace Ln., Ste F, Williamsburg | 757-229-2222
Call with any questions, current service times and location details.
3rd Thursday of the month. Sign up for related services like the Diaper Bank, or help finding work.
Distribution at Life Church (across from Lafayette High) on 4451 Longhill Road, Williamsburg

 

A Gift from Ben, Food Pantry | 309 Waltz Farm Dr., Williamsburg 
Living Proof Baptist Church (Behind Motel 6 off Richmond Rd.)
Date/Time: Monday & Friday afternoons, 3:30pm – 5:00pm
More information/details and updates: agiftfromben@aol.com 

 

FISH, Inc. | 312 Waller Mill Rd., #800, Williamsburg | 757-220-9379
Located in Messmer Historic Triangle Community Services Center
Please call first to arrange pick-up. Open for food only. Daily 10:00am - 2:00pm
It is possible that FISH may become unable to continue even this limited service, so please call first. You may email questions to: fishwilliamsburg@gmail.com, daily during business hours

 

St. Bede's House of Mercy | 10 Harrison Ave, Williamsburg | 757-253-0664
Date/Time: First Fridays, 10:00am – 4:00pm (other resources available)
We ask that first time participants sign-up in person at Williamsburg House of Mercy. For subsequent months you may call to be to put on the list for the following month. For more information and eligibility requirements, please call our office or email info@williamsburghouseofmercy.org.

 

St. John the Baptist Church | 1397 Penniman Rd, Williamsburg | 757-229-0759
Date/Time: Third Monday of the month, 9:00am – 2pm
Call before going to confirm details

St. Olaf Catholic Church | 104 Norge Ln, Williamsburg | 757-903-2868
Food Pantry Hours of Operation
Monday – Friday 10:00-12:00, food pickup by 11:30 a.m. Closed holidays.
MUST CALL for details/eligibility
NO CALLS accepted before 10:00 a.m.
FIRST FRIDAY of every month from 5:00pm – 7:00pm, food pickup by 6:45pm.
Saint Olaf food pantry is a 3-day emergency food source for those in our community in need.


Williamsburg United Methodist Church Community Kitchen |500 Jamestown Rd, Williamsburg | 757-229-1771
Community Kitchen is a Friday ministry of Williamsburg United Methodist Church.
We welcome all those in our community who are in need to join us for a hot lunch, 11am – 12:30pm.
PLEASE CALL TO CONFIRM SCHEDULE/for cancellations and/or updates

Erase the Need Center | 701 Sentara Cir., Williamsburg | 757-903-1394
Call for details/availability
Bread Distribution - Each Wednesday from 2:00pm to 4:30pm., bread and canned goods are distributed along with occasional donations of food from local restaurants, and fresh produce from local farmers. No referral needed for bread.




Virginia Beach, Norfolk, Chesapeake

C.O.R.E. Food Pantry | 6214-A Pardue Ct, Virginia Beach | 757-638-0800
Call to confirm availability/updates
Date/Time: 3rd Saturday 10:00am-12:00pm (noon)



St. Francis Episcopal Church - Food Pantry | 509 S Rosemont Rd, Virginia Beach | 757-340-6884
Call to confirm availability/updates
Date/Time: Tuesday and Thursday 11:30am-1:00pm

 

Good Shepherd Lutheran Church - Food Pantry | 1489 Laskin Rd, Virginia Beach | 757-428-4052
Call to confirm availability/updates
Date/Time: Monday 10:30am – 12:00pm (noon); Thursday 11:30am-1:30pm.

 

Judeo Christian Outreach Center - Food Pantry | 1053 Virginia Beach Blvd, Virginia Beach | 757-491-2846
Call to confirm availability/updates
Date/Time: Tues., Thurs., & Sat. between 10:00 am-12:00pm (noon)

 

Helping Hands Food Pantry at Vineyard | 4444 Expressway Drive, Virginia Beach | 757-497-6909
Call to confirm availability/updates
Date/Time: 1st four Saturdays of the month 10:00am – 12:00pm (noon)

Lynnhaven United Methodist Church - Food Pantry | 1033 Little Neck Road, Virginia Beach | 757-340-5682
Call to confirm availability/updates
Date/Time: Monday - Friday 2:00pm – 3:00pm one week per month, every other month. Call first.

Water's Edge Community Church of God - Food Pantry | 4141 Holland Road, Virginia Beach | 757-467-5864
Call to confirm availability/updates
Date/Time: Tuesday 1:30pm – 4:00pm; Virginia Beach residents only. Must bring picture ID.

Union Baptist Church Food Pantry | 4608 South Blvd, Virginia Beach | 757-497-0287
Call to confirm availability/updates
Date/Time: 2nd & 4th Wednesday 10:00am – 12:00pm (noon)

Coastal Community Church - Food Pantry | 2800 S. Independence Blvd, Virginia Beach | 757-233-1293
Call to confirm availability/updates
Date/Time: 2nd Tuesday 11:00am – 12:30pm

Thalia United Methodist Church - Food Pantry | 4321 Virginia Beach Blvd, Virginia Beach | 757-340-5015
Call to confirm availability/updates
Date/Time: Thursdays 1:00pm-3:00pm

Star of the Sea | 1404 Pacific Ave, Virginia Beach | 757-428-1244
Food Pantry & Soup Kitchen
Call-ahead to confirm available resources/updates:
Distribution Date/Time: Mon – Wed - Fri 9:30am-11:30am

 

Kingdom Living Ministries – Food Pantry | 2709 Campostella Rd Suite C, Chesapeake | 757-227-4211
Call to confirm availability/updates
Date/Time: Tuesday and Friday from 12:00pm (noon) -1:00pm

 

Faithway Baptist Church – Food Pantry | 2123 Smith Ave, Chesapeake | 757-382-9443
Call to confirm calendar date/updates
Date/Time: 4th Thursday of the month only 11:00am-1200pm (noon)

 

New Rose of Sharon Elim Baptist Church Food Pantry | 3001-A Indian River Rd, Chesapeake | 757-545-8171
Call to confirm availability/updates
Date/Time: Wednesdays 930am -11:30am

 

Heritage Community Church - Food Pantry | 513 Johnstown Road, Chesapeake | 757-547-4329
Call to confirm availability/updates
Date/Time: 3rd Thursday 9:00am – 11:00am


Providence UCC - Food Pantry | 2200 Vicker Avenue, Chesapeake | 757-560-6500
Call to confirm availability/updates
Date/Time: Monday 11:00am-12:30pm; Tuesday & Thursday 5:30pm – 6:30pm

 

Agape Ministries - Food Pantry | 4227 Bainbridge Blvd, Chesapeake | 757-545-2031
Call to confirm availability/updates
Date/Time: 3rd Wed 7:00pm – 8:30pm

 

Episcopal Church of the Ascension | 405 Talbot Hall Rd, Norfolk | 757-423-6715
Call or more details/updates
Date/Time: Tuesdays and Thursdays 10:00am-11:30am

 

Mt. Lebanon Baptist Church – Food Pantry | 1141 Campostella Rd, Norfolk | 757-215-5994
Call to confirm availability/updates
Date/Time: 3rd Saturday 10:00am-1:00pm

 

Garden of Prayer #3 - Food Pantry | 200 W 28th St, Norfolk | 757-623-0893
Call to confirm availability/updates
Date/Time: 2nd Tuesday and 4th Thursday 12:00pm (noon) -2:00pm

St. John's United Methodist Church | 2709 Greendale Ave, Norfolk | 757-587-4332
Call to confirm availability/updates
Date/Time: 1st and 3rd Saturday 9:00am-12:00pm

 

Garrett Community Baptist Church Food Pantry | 2843 Victoria Ave, Norfolk | 757-321-8630
Call to confirm availability/updates
Date/Time: 2nd Saturday 10:00am-12:00pm (noon)

 

Norfolk United Methodist Church - Food Pantry | 6870 N Military Hwy, Norfolk | 757-628-6543
Call to confirm availability/updates
Date/Time:2nd Saturday 9:00am-12:00pm

 

Living Destiny Tabernacle - Food Pantry | 6204 N Military Hwy, Norfolk | 757-321-7486
Call to confirm availability/updates
Date/Time: Sunday 1:00pm – 2:30pm

 

Faith World Ministries - Food Pantry | 6235 Azalea Garden Rd, Norfolk | 757-550-1630
Call to confirm availability/updates
Date/Time: Tuesday & Thursday 1:00pm – 3:00pm

 

Village Family Food Pantry @ First New Kindling Church | 543A E Little Creek Rd, Norfolk | 757-656-9577
Call to confirm availability/updates
Date/Time: 4th Sunday 3:00pm – 5:00pm

 

Shiloh Baptist Church - Food Pantry | 745 Park Ave, Norfolk | 757-625-4367
Call to confirm availability/updates
Date/Time: Tuesday 11:00am-12:00pm (noon)

 

Calvary Revival Church - Food Pantry | 5833 Poplar Hall Dr., Norfolk | 757-321-9700
Call to confirm availability/updates
Date/Time: Friday 9:30am – 12:00pm (noon), Norfolk residents only



*APY = Annual Percentage Yield. APR = Annual Percentage Rate. Rate based on creditworthiness and term of loan. Rates are subject to change at any time and are not guaranteed.
^Restrictions apply. Please contact 1st Advantage for details.