Trying something for free sounds like a great idea until the trial period ends.

How can you avoid the costs that may be hiding in free trial offers?

  • Research the company online. See what other people are saying about the company and their free trial offers.
  • Find the terms and conditions for the offer. If you cannot find them or understand exactly what you are agreeing to, don’t sign up.
  • Look behind the offer. Just because you are buying something from one company does not mean the offer or pop-up isn’t from someone else.
  • Watch out for pre-checked boxes. If you sign up for a free trial online, look for already-checked boxes. That check mark may give the company the green light to continue the offer past the trial or sign you up for more products – only this time you have to pay.
  • Mark your calendar. Your free trial most likely has a time limit. Once it passes without you telling the company to cancel your “order,” you may be on the hook for more products.
  • Read your account statements for both your credit and debit card. That way you will know right away if you’re being charged for something you didn’t order.

Please know that if you did authorize a trial offer and do not cancel within the trial period, 1st Advantage is unable to assist you with a dispute. However, if you did cancel before the trial period but were still charged, a dispute may be filled given the proper documentation. Unfortunately, being unaware of the Terms and Conditions of the trial offer does not constitute a valid reason to dispute the charge(s).


Click here for more information on trial offers.