We understand your member number is important to you, but you have always been more than a number to us. There will be slight changes to your account numbers as part of the upgrade. In most cases, your account number will be modified by adding a prefix before it and adding the existing suffix to the end.
The good news is you do not need to remember these numbers! When you visit a branch or call our contact center, the new system will allow us to easily locate all accounts you are connected to by looking up your name, phone number, or your social security number.
What’s new for my member number?
Your member number will stay the same and will be attached to your membership profile. Your member number now becomes an identification number we can use to locate any account you are connected to. If you have multiple member numbers, all accounts will be consolidated under one surviving member number. The surviving member number is selected based on the member number with the greatest number of transactions.
What’s new for my account numbers?
The new format for account numbers retains your original account number for familiarity, in most cases preceded by a prefix and followed by the original account suffix number.
What do I need to do?
Use this guide
to become familiar with the new format. You’ll be able to see your new numbers in Online Banking beginning November 3, 2020 and we can identify them for you as well as we move forward. No changes are needed on your part to update any direct deposits or automatic payments you have set up with your existing account number; we’ve got that taken care of for you.
What are my new account numbers?
Use this guide
to understand the new format of your account numbers. We’ve created examples using account number 123456 to help you visualize the changes. In addition to account number, you will be able to give your accounts nicknames in Online Banking and these nicknames can be used over the phone and in a branch to identify them.
Below are a few examples of how your account numbers will change:
To help you visualize the changes, you can view updated account number examples here.