We know you're busy with life. That's why we provide multiple ways to contact us. From basic banking inquiries to tech support, 1st Advantage is ready to respond with the answers to your questions. 


1st Advantage Federal Credit Union
PO Box 2116
Newport News, VA 23609-0116


1st Advantage members can log in to Online Banking and submit a secure message anytime. Simply log in and navigate to the Messages tab on the top right. 


Online Chat is a quick and easy alternative to calling or visiting a branch, giving you the ability to get in contact with a 1st Advantage representative from a secure chat platform. Get started by clicking the Online Chat icon link located in the bottom right hand corner of any 1stadvantage.org webpage, or by clicking here.


eBranch Member Service Call Center: 800-359-7650 or 757-877-2444

Call-A-Teller: 757-886-3365 or 800-758-0266

Gift Cards: 866-902-6082

Bill Pay Service: 844-298-6130

For direct phone numbers to each branch, click here.

Report a lost/stolen 1st Advantage Credit Card:
866-337-3132 (Business, Rewards and Standard Mastercards)
866-406-0749 (World Mastercard)

Report fraud, a lost/stolen card, or to re-pin your 1st Advantage Debit Card: 833-719-0355

If you suspect that your 1st Advantage account has been compromised, contact us immediately at 757-877-2444.


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