We’re Here to Help

We know you’re busy with life. That’s why we provide multiple ways to contact us. From basic banking inquiries to tech support, 1st Advantage is ready to respond with the answers to your questions.

How do I report fraud or a lost/stolen card?

To report fraud, a lost/stolen card, or to re-pin your 1st Advantage Debit Card, call us at 833-719-0355.  For Business, Rewards, and Standard Mastercards, call 866-337-3132; World Cardholders, call 866-406-0749. If you suspect that your 1st Advantage account has been compromised, contact us immediately at 757-877-2444.

Report Fraud and/or Disputes
Mobile banking class=”wrapper”>


eBranch Member Service Call Center: 800-359-7650 or 757-877-2444

Call-A-Teller: 757-886-3365 or 800-758-0266

Gift Cards: 866-902-6082

Bill Pay Service: 844-298-6130

or use a direct phone number to each branch

Support class=”wrapper”>


Online Chat is a quick and easy alternative to calling or visiting a branch, giving you the ability to get in contact with a 1st Advantage representative from a secure chat platform. Get started by clicking the Online Chat icon link located in the bottom right hand corner of any 1stadvantage.org webpage.

Computer class=”wrapper”>


1st Advantage members can log in to Online Banking and submit a secure message anytime. Simply log in and navigate to the Messages tab on the top right.

Notifications class=”wrapper”>


Use the following address for all letter correspondence:

1st Advantage

PO Box 2116

Newport News, VA 23609-0116

Contact Us

"*" indicates required fields

Name * Required
How do you prefer we contact you? * Required
Please do not include sensitive information such as full account number or SSN.
This field is for validation purposes and should be left unchanged.

Reach out to a 1st Advantage Representative

Call Us
Stop by one of our branches
Find your nearest branch
Join 1st Advantage
Get Started