Help

General

• How do I change my address or any other contact information?
• How do I add or remove a joint member on my account?
• Am I able to skip a payment on my loan?

Checking & Savings

• What documentation is needed to open a checking account for a Partnership?
• What documentation is needed to open a checking account for an Unincorporated Association?
• What documentation is needed to open a checking account for a Corporation?

Online & Mobile Banking

• Are there any limits for sending and receiving money with Zelle®?
• Are there any fees to send money using Zelle®?
• What are scheduled and recurring payments?

ATMs & Shared Branch Network

• Where can I find a Shared Branch Location?
• Can 1st Advantage Members use the Co-Op Shared Branch Network to complete transactions?
• What ATM networks do you use?

Credit & Debit Cards

• How do I complete a balance transfer within Mobile or Online banking?
• How do I report fraud on my 1st Advantage Credit Mastercard?
• How do I file a dispute for a transaction on my debit card?

Personal Lending

• Can I make a loan payment with a debit or credit card from another financial institution?
• If my loan is approved, how long does it take to disburse the funds to my lenders?
• What documentation is required during the application process?

Debit Card Round Up

• After I enroll, how long will it take for me to notice the savings?
• How often are transfers made to my designated savings account?
• What if my checking account balance is getting low?

Auto Loans & Car Buying

• How do I submit a claim for Debt Protection?
• How do I verify my insurance information for my auto loan?
• Where can I make a payment on my vehicle loan?

Mortgage Loans

• Why should I apply for an FHA Loan?
• What documents are needed to apply for an FHA Loan?
• How do I know if I qualify for an FHA loan?

Insurance

• Need to make policy changes to your Travelers Insurance?
• How do I file a claim with Travelers?
• How do I find the right Travelers Insurance coverage?

Refer a Friend

• How many people may I refer?
• After qualifications are met, how do I receive my $75?
• How long does it take to receive my $75?

Travelers Insurance

CashPlease

• How do I know what amount I can borrow?
• How do I receive my money?
• How do I repay the loan?