Credit & Debit Cards Assistance

Card Recovery

If you have downloaded our 1st Advantage Card Manager App and registered your card(s), login and lock your card. Next, you will need to contact the numbers below to report your lost/stolen card to Mastercard. Report a lost/stolen 1st Advantage Credit Card: 866-337-3132 (Business, Rewards and Standard Mastercards) 866-406-0749 (World Mastercard)

Credit Cards

Follow the below instructions: Step 1: Log into Online Banking and click on the name of your credit card. Step 2: Click on Manage Your Card on your account page and then click the ‘Continue’ button on the popup box. Step 3: Click on the uChoose Rewards logo. Confirm the name and account in the popup box and then click ‘continue’. Step 4: Click on Redeem Rewards, select what you would like and then follow the prompts to request your rewards redemption.
Login to Online or Mobile Banking to begin making your payment. - If the funds are in your 1st Advantage account: o Click transfer, then select the account your wish to transfer from as well as your payment amount. Then confirm transfer. - To pay from an account at another financial institution: o Click on your credit card account. Then click on “Manage Your Card.” You will then be re-directed to the quick access portal which will allow you to schedule your payment using a non-1st Advantage account.  
To initiate a balance transfer, you can log into your credit card portal and select balance transfer from the menu. You can also make a request at one of our convenient branch locations or give us a call at 757-877-2444.

Debit Cards

To submit an initial dispute or fraud claim, submit the ATM/Debit Card Fraud Dispute Form first. Then, submit the ATM/Debit Card Fraud Supplemental Form to complete your packet.
To change your debit PIN, call the number on the back of the card and follow the prompts. Keep your card on hand and be prepared to enter your full card number. Once you are verified as the cardholder, you will be able to select a new debit card PIN. This change will occur in real-time.
Debit cards can be ordered at the branch or over the phone. Many of our branches offer instant issue for debit cards, please see the branch listing to verify if the branch you plan to visit offers this service. If you order your new debit card over the phone, it will be shipped to the address you have on file. Fees may apply.