Online & Mobile Banking Assistance

Bill Pay is the easiest way to manage and pay your monthly bills in one convenient and secure location. When you sign up for Online Banking you can start sending electronic payments to cover your mortgage, electric bill, credit card and anything else. It's easy to set up and simple to use. Pro tip - Cookies must be enabled in order to access Bill Pay from Apple products. To enable cookies in Safari (Mac): 1. Go to the Safari drop-down menu 2. Select "Preferences" 3. Click "Privacy" in the top panel 4. Under "Block Cookies" select the option "Never" 5. For increased security, once you have finished using the site, you can change the privacy setting back to "Always" To enable cookies in Safari (iPhone/iPad iOS 11): 1. Open Settings 2. Scroll down and select "Safari" 3. Under "Privacy and Security", turn off "Prevent Cross-Site Tracking" and "Block All Cookies"

By going to “Activity” tab located within Bill Pay.

To set up a bill payment in Online Banking, follow the steps below:

• Log in to Online Banking
• Click on the "Pay Bills" tab
• Select "Add a Company or Person" and follow the prompts
• The company or person will appear on your "Payment Centre" dashboard
• Input the dollar amount you wish to pay for the payee and payment date
• Click "Send Money"
• Review the information and click submit payment

To set up a bill payment in Mobile Banking, follow the steps below:

• Log in to Mobile Banking
• Click on the "Transfers & Pay" icon in the bottom menu
• Click on "Pay Bills" in the Payments section
• Select "Add New" and follow the prompts
• The company or person will then appear on your "Pay Bills" dashboard
• Select the company or person and input the dollar amount you wish to pay and payment date
• Click "Send Money"
• Review the information and click "Submit Payment"

Bill Pay is the easiest way to manage and pay your monthly bills in one convenient and secure location. When you sign up for Online Banking or Mobile Banking, you can start sending electronic payments to cover your mortgage, electric bill, credit card and anything else. It's easy to set up and simple to use. View our Bill Pay tutorial.

*Cookies must be enabled in order to access Bill Pay from Apple products.

To enable cookies in Safari (Mac): 1. Go to the Safari drop-down menu 2. Select "Preferences" 3. Click "Privacy" in the top panel 4. Under "Block Cookies" select the option "Never" 5. For increased security, once you have finished using the site, you can change the privacy setting back to "Always" To enable cookies in Safari (iPhone/iPad iOS 11): 1. Open Settings 2. Scroll down and select "Safari" 3. Under "Privacy and Security", turn off "Prevent Cross-Site Tracking" and "Block All Cookies"

If you are enrolled in eStatements, you can view or print a copy from your Online Banking account by going to Account Services, then Statements. You will need to download a PDF reading software to view your eStatement if you have not already.

You can enroll in eStatements through Online or Mobile Banking. Enroll through Online Banking 1. Log into Online Banking 2. Click on an account and then select the Online Statements and Notices link 3. Then click Continue to view the Online Statement portal 4. Follow the prompts to enroll Enroll through Mobile Banking 1. Log into Mobile Banking 2. Click on the more icon in the bottom right corner 3. Then select Statements & Documents to view the Online Statement portal 4. Follow the prompts to enroll

You can download our app from the Apple Store and Google Play Store.  

The limit is $5,000 per day.

Please use a post it note and write “void” on the note and then adhere it to the check. We ask that you not deface the check (write on it) in case we need you to re-deposit it. This is a rare occurrence. After 90 days, you can securely dispose of the check.

You will receive a Deposit Pending confirmation within the Mobile Check Deposit App upon completing the deposit. You may also click on “View mobile deposit history” under Mobile Deposit to view all deposits in the last 30 days.

On the back of the check in the endorsement area, sign your name and include “For mobile deposit only.”

Yes, they include, but are not limited to:

• - Post Dated Items
•  Third party Items
• Money Orders
• Foreign Checks
• Altered Checks
• Incomplete Items
• Non-Negotiable Items
• Non-readable or non-visible MICR line items (the numbers at the bottom of the check)
• Deposits from the same account that the deposit is crediting

The deposit of any of the above items is PROHIBITED. Deposits of this nature may result in the immediate revocation of this service and may subject you to collection efforts.

Mobile Check Deposit will allow you to deposit your check into your 1st Advantage savings, checking, or money market account.

All members in good standing eligible.

One you download our Mobile Banking app, you have the power to deposit checks using your mobile device. There’s no need to wait for regular business hours. With just a few taps and clicks, your money will be deposited quickly into your 1st Advantage account. View a tutorial on how to deposit checks on the Mobile Banking app.

The 1st Advantage Mobile Banking App is supported on Apple and Android devices that fall within the categories below:

• iPhone devices 3GS and above
• Android devices version 2.2+ operating system

To make a mobile deposit, your smartphone camera must have a 2.0+ megapixel resolution and autofocus.