Online & Mobile Banking Assistance

You can check your account balance 24/7 through Digital Banking or Phone Banking. Simply login to your account, select the account you would like to verify, and you can review the history of the account.

Select the Forgot User ID or Password button to reset.

To view your accounts, you can login to Digital Banking or through Digital Banking app. Download the 1st Advantage Digital Banking app in the Apple App Store or Google Play.

You can create alert notifications for your account through Digital Banking or in the Digital Banking app. To set alerts via Digital Banking:

1. Log in to Digital Banking.
2. Hover over the Tools menu and select Alerts.
3. Select the account you would like to set the alert for from the dropdown menu.
4. Toggle on the alerts you would like to receive.

The amount of money you can send, as well as the frequency, is set by each participating financial institution. To determine 1st Advantage Federal Credit Union send limits, call our service at 757-877-2444. There are no limits to the amount of money you can receive with Zelle^®. However, remember that the person sending you money will most likely have limits set by their own financial institution on the amount of money they can send you.

No, 1st Advantage Federal Credit Union does not charge any fees to use Zelle^®. Your mobile carrier’s messaging and data rates may apply.

We offer you the flexibility to schedule payments to be sent at a later date if you like, or even set up recurring payments for things like regularly sending money to your college student. Scheduled or recurring payments sent directly to your recipient’s account number (instead of an email address or mobile number) are made available by 1st Advantge Federal Credit Union but are a separate service from Zelle^®and can take one to three business days to process. You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.

You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle^®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel and then select “Cancel This Payment.” If the person you sent money to has already enrolled with Zelle^®, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money. If you sent money to the wrong person, please immediately call services at 757-877-2444 so we can help you.

To use Zelle^®, the sender and recipient’s bank accounts must be based in the U.S.

As of March 31, 2025, all users must be enrolled through one of the more than 2,200 banks and credit unions that offer Zelle® in order to send and receive money. You can find a full list of participating banks and credit unions live with Zelle® at Zellepay.com. If their bank or credit union is not listed, we recommend you use another payment method at this time.

Zelle^® is a great way to send money to family, friends and people you are familiar with such as your personal trainer, babysitter or neighbor.¹ Since money is sent directly from your bank account to another person’s bank account within minutes, ¹ Zelle^®should only be used to send money to friends, family and others you trust. If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle^®. These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither 1st Advantage Federal Credit Union nor Zelle^® offers a protection program for any authorized payments made with Zelle^® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

Keeping your money and information safe is a top priority for 1st Advantage Federal Credit Union. When you use Zelle^® within Digital Banking, your information is protected with the same technology we use to keep your bank account safe.

Your email address or U.S. mobile phone number may already be enrolled with Zelle^® at another bank or credit union. Call our support team 757-877-2444 and ask them to move your email address or U.S. mobile phone number to 1st Advantage Federal Credit Union so you can use it for Zelle^®. Once support moves your email address or U.S. mobile phone number, it will be connected to your 1st Advantage Federal Credit Union account so you can start sending and receiving money with Zelle^® through Digital Banking. Please call 1st Advantage Federal Credit Union’s support toll-free at 757-877-2444 for help.

If you have already enrolled with Zelle^®, you do not need to take any further action. The money will be sent directly into your bank account and will be available typically within minutes. If you have not yet enrolled with Zelle^®, follow these steps:

1. Click on the link provided in the payment notification you received via email or text message.
2. Select 1st Advantage Federal Credit Union.
3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification — you should enroll with Zelle^®using that email address or U.S. mobile number where you received the notification to ensure you receive your money.

To start using Zelle® at 1st Advantage Federal Credit Union, you must be enrolled in BillPay. If you are not already enrolled in BillPay, you can enroll by logging in to Digital Banking or our Digital Banking app. Locate the Move Money tab and follow the instructions to complete the BillPay enrollment steps. Once enrolled in BillPay, you can access Send Money With Zelle® tab in BillPay to complete a brief one-time enrollment to tell us which email address or U.S. mobile number and deposit account you would like to use to send and receive money with Zelle^®.