Stay Connected Through Texting

Have a question? Text Us!

We now have the ability for you to chat with us through text messaging! Whether you have a question, need assistance with your account, or want updates on credit union services, we’re here to make banking easier one message at a time.

How It Works

  • Text Us at 757-210-9748. – Save our number in your contacts!
  • Message During Business Hours – A live representative will respond promptly.
  • After Hours? – Leave a message and we’ll get back to you the next business day.

For your safety, please don’t send sensitive personal or account information via text. Message and data rates may apply. Consent to receive text messaging from 1st Advantage Message frequency will vary based on your interactions with our support team. Text HELP or call 800-359-7650. Text STOP to cancel at any time. Consent to receive text messages is not a requirement as a condition of membership.

Women in coffee shop texting on her smart phone

SMS Text Messaging Support – Terms & Conditions

1st Advantage offers SMS text messaging as a convenient way for members to communicate with our member service team.

Consent
By initiating a text message to 1st Advantage, you provide prior express consent to receive responsive SMS messages related to your inquiry. These messages are used solely for member service purposes and are not promotional or marketing in nature.

Members may also request to receive a follow-up text message during an interaction with our member service team (e.g., to confirm completion of a request). By providing verbal or written consent, you agree to receive a one-time, service-related follow-up message specific to your request.

SMS communications are limited to the scope of your inquiry or request and are not ongoing or recurring. An initial disclosure message will be sent at the start of the SMS interaction.

We do not send unsolicited messages, and we do not use SMS for marketing or promotional purposes.

Program Description
SMS messaging may be used for:

  • Responding to member inquiries
  • Providing member service assistance
  • Confirming completion of member-requested actions

SMS messaging will not be used to deliver promotional offers, advertisements, or sales messages.

Message Frequency
Message frequency will vary based on your interactions with our member support team.

Fees
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Carriers are not liable for delayed or undelivered messages.

Opt-Out
You can cancel the SMS service at any time. Just text STOP to the number. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

Help
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at DigitalServices@1stadvantage.org or call 800-359-7650.

Privacy & Data Use
We respect your privacy. Information obtained through SMS will be used solely for servicing your request and will be handled in accordance with our Privacy Policy: Privacy Policy – 1st Advantage Federal Credit Union

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 We do not share consumer opt in consent with any 3rd parties. Mobile data consent will not be shared with any 3rd parties through this SMS channel.

Security Notice
SMS messaging is not a secure form of communication. For your protection, please do not send sensitive personal or financial information via text message, including:

  • Full account numbers
  • Social Security numbers
  • Passwords or PINs

1st Advantage representatives will not request this information via SMS. We may direct you to a secure channel when appropriate.

Supported Hours
SMS support is available Monday – Friday from 8:30 a.m. to 5:30 p.m. EST.

Non-Emergency Use
Text messaging is not intended for urgent or emergency matters. If you require immediate assistance, please call us directly at 800-359-7650

Changes to Terms
1st Advantage update or modify these SMS Terms & Conditions at any time. Changes will be effective upon posting to this page.

Contact Us
If you have questions about this SMS program, please contact us: