How do I file a payment protection claim?

When you need to file a credit insurance or debt protection claim, please alert us of the incident
so we can support you and help you with the claims process through Securian Financial. Once
you alert us, please file your claim online or through the other methods listed below. Online
claims filing is preferred and faster than filing your claim via paper forms. Please continue
making the loan payments until a claim decision is communicated to you.

Options for filing your claim

Option 1: File your claim online
• Visit Securian.com/mycoverage.
• Create a secure account with a username and password.
• Select the type of claim you’re reporting.
• Answer questions about your claim.
• Once the claim is received, it will be reviewed, and you will be notified of a decision.
• After your claim is submitted, you can log in any time at Securian.com/mycoverage to
check on claim status and receive information on payment details.

Here is a short video about the claims portal.

Option 2: File your claim over the phone
• Call the claim contact center at 1-800-328-9442.
• Answer questions about the claim and a claims package with a claims form will be
mailed or emailed to you.
• Once the claim is received, it will be reviewed, and you will be notified of a decision.
• After you’ve reported a claim, you can call the claim center for information on claim
status.

Option 3: File your claim with paper forms
• Receive claims forms from your financial institution.
• Fill out the claims form in its entirety.
• Mail or fax claims form to PO Box 64114 St. Paul, MN 55164-0114 or 1-877-494-8401.
• Once the claim is received, it will be reviewed, and you will be notified of a decision.
• After you’ve reported a claim, you can call the claim center for information on claim
status or wait for your decision via mail.

Information needed for filing a claim
• Full name
• Date of birth
• Address
• Date of event
• Cause of event
• Any documentation related to the event

Questions?
Contact Securian Financial at 1-800-328-9442 Monday through Friday 7 a.m. to 6 p.m. Central.