I forgot my Mobile Banking or Online Banking User ID and/or password, what should I do?

If you have forgotten your Mobile Banking or Online Banking User ID or Password, you are able to reset it at 1stAdvantage.org or through the Mobile Banking app.

Website: Select “Forgot User ID” or “Forgot Password” located under the Online Banking login tab of our website. You will then be redirected to our the Forgot User ID or Forgot Password page where you will follow the prompts to recover your User ID and/or reset your password.

Mobile Banking: Open the app and select the Trouble logging in link and then follow the prompts.