If you believe your 1st Advantage account has been compromised, call us immediately at 757-877-2444. We work hard to help you protect your personal and account information.

Simple guidelines safeguard your personal information

To report a lost or stolen Debit Mastercard, call 800-472-3272; report a lost or stolen Mastercard Credit Card by calling 866-820-5709. These additional tips are helpful in protecting your sensitive information.

  • Never respond to phishing/suspicious emails requesting confidential information, even if the email appears legitimate (Remember, 1st Advantage will never solicit you for personal information). Do not click on embedded links within these type of emails.
  • Never provide personal information in response to an unsolicited phone call, letter or online advertisement, this is a common tactic to steal personal information.
  • Review your accounts on a regular basis.
  • Change your passwords regularly and create stronger passwords by including a combination of letters (both capital and lowercase), special characters and numbers.
  • Choose a unique password
  • For Online Banking, follow these tips for creating a stronger password
    • Choose a unique password
    • Minimum length of eight characters (combination of letters and numbers)
    • Do not include any numbers that replicate your user id, account number, Social Security number, phone number, address or previous passwords
    • Avoid consecutive letters or numbers, such as "1234" or "abcd"
  • Request and review your free credit report every year by visiting www.annualcreditreport.com or by  calling 877-322-8228.
  • Learn more about our Privacy Policy